With the rising popularity of China-based online shopping, more users are relying on shopping agents to buy and ship products from platforms like Taobao, 1688, and JD.com. This guide compares popular shopping agents like ACBUY, CNFANS, SuperBuy, and LoongBuy to help you choose the best service tailored to your needs.
Platform Overviews
ACBUY: A newer player focused on offering competitive pricing and dedicated support for international buyers, integrating consolidated shipping and multiple payment methods.
SuperBuy: One of the longest-standing services known for a wide logistics network and value-added services like product verification. Well-regarded in the rep community for buying from China.
CNFANS: Family oriented around automation and self-service, enabling users to streamline purchases with less intervention. Widely used for batch orders.
LoongBuy: Popular among European and American buyers, offering multiple shipping routes and personalized purchasing support for high-value items.
Fee Structure & Price Comparison
Most agents adopt a multi-fee model including service charges, domestic shipping fees from seller to warehouse, and international shipping costs. Below is a generalized comparison of the basic fees:
| Platform | Service Fee | Domestic Shipping | Int’l Shipping Cost (per kg)* |
|---|---|---|---|
| ACBUY | Free (often promotions) | Free (to warehouse) | $8 - $15 |
| SuperBuy | 5% - 8% | RMB 10~20 | $10 - $18 |
| CNFANS | 3% - 6% | RMB 8~15 | $9 - $16 |
| LoongBuy | No service fee (sometimes) | Free (above min. spend) | $12 - $20 |
* International shipping varies by route and package size. ACBUY and CNFANS tend to be more competitive on lightweight shipments.
Shipping Routes & Delivery Time
ACBUY: Offers EMS, DHL, and special lines to US/EU. Delivery typically takes 10–18 days with real-time tracking support.
SuperBuy: Extensive selection including tax-free lines to Europe. Average shipping time is 12–20 days depending on the channel.
CNFANS: Works with multiple carriers; shipping to the US often takes 10–16 days. Offers sea freight for bulky items.
LoongBuy: Focuses on DHL and UPS Express; delivery in 8–14 days to major destinations, but at a higher cost.
Service and Support
Customer Support: SuperBuy and LoongBuy offer 24/7 live chat. ACBUY and CNFANS provide email/ticket systems with responsive follow-up.
Value-Added Services: SuperBuy excels with quality check photos; LoongBuy provides personal shopper assistance. ACBUY offers parcel consolidation without extra fees, and CNFANS supports automated ordering.
Payment Methods: All platforms accept PayPal and credit cards. ACBUY and CNFANS also support cryptocurrency in some cases.
User Feedback & Reputation
ACBUY: Users praise its simplicity and low fees, though some note the platform is still expanding its logistics options.
SuperBuy: Highly reviewed for reliability and customer service, but considered slightly expensive for small orders.
CNFANS: Popular among resellers for automation tools, though support can be slow during peak times.
LoongBuy: Preferred for high-value items and fast shipping, but higher costs may not suit budget-sensitive shoppers.
Conclusion: Which Agent Should You Choose?
Choose ACBUYSuperBuyCNFANSLoongBuy